Cancellation Policy

Last updated: 12 August 2026

We aim to make your shopping experience as simple and secure as possible. Below you will find information about the payment methods we accept and how payments are processed.

1) Accepted payment methods

We accept the following secure payment methods:

Visa
Mastercard
Apple Pay
Google Pay
Shop Pay

Available payment options may vary depending on your device and location. All available methods will be displayed at checkout.

2) Payment timing

Payment is required at the time of placing your order. Orders are processed only after payment has been successfully authorised.

3) Payment security

All payments are processed through secure, encrypted payment gateways. Your payment information is protected and is never stored on our servers.

4) Currency

All payments are processed in GBP (£). If you are shopping from outside the United Kingdom, your bank or payment provider may apply currency conversion fees.

5) Refunds

Approved refunds are issued back to the original payment method used at checkout. Processing times may vary depending on your payment provider.

For more details, please refer to our Return and Refund Policy.

6) Questions or payment issues

If you experience any issues during checkout or have questions regarding payment, please contact us using the details below.

7) Contact information

Store name: LIZZIE LONDON
Company name: NORYX PARTNERS LLC
Company registration number (EIN): 41-3638941
Business address: 30 North Gould St Ste R, Sheridan, Wyoming 82801

NORYX PARTNERS LLC is registered in the United States. LIZZIE LONDON currently sells and ships orders only within the United Kingdom.

Customer support details:

Email: contact@lizzielondon.com
Phone: +44 20 8058 3427

Customer support hours (GMT):

Monday to Friday: 09:00–17:00
Saturday & Sunday: 10:00–17:00

We aim to respond to all inquiries within 24 hours on business days.